FAQ – Frequently Asked Questions

Frequently Asked Questions 📦 Delivery What are the delivery times? France: 5–8 days · Belgium/Luxembourg: 6–10 days · Switzerland: 7–12 days · Rest of Europe: 8–15 business days.Is delivery free? Yes, free delivery for purchases over €60 in France.How can I track my order? An email with a tracking number will be sent to you upon shipment. 💛 Products What wig size should I choose? Our adjustable caps fit most head sizes (54–60 cm).Synthetic or natural wigs? Premium high-temperature synthetic fiber, resistant up to 180°C, natural look and simplified maintenance.Can I use heat styling tools? Yes, resistant up to 180°C. Use a straightener or curling iron at a moderate temperature.How do I care for my wig? Wash in cold water with a mild shampoo Air dry only Detangle with a wide-tooth comb Store on a wig stand or in its original packaging 💳 Order & Payment What payment methods do you accept? Visa, Mastercard, PayPal, Apple Pay, and Google Pay. 100% secure payments.Can I cancel my order? Possible within 2 hours by writing to contact@dorlanehair.fr. 🔄 Returns & Refunds What is your return policy? 14 days after receipt to return an unused product in its original packaging. Return shipping costs are at your expense unless the product is defective.Defective product, what should I do? Contact us within 48 hours with photos. Replacement or full refund guaranteed. Another question? Write to us at contact@dorlanehair.fr — response within 24 hours.